Frequently asked questions
What directors, faculty, and IT ask first.
Our pilot cohort is college writing centers. K-12 educators: scroll to the bottom; phase-two questions are answered there.
Is this a gradebook or LMS?
No. Creader for Writing Centers is a writing-coaching layer. It does not replace your gradebook, rubric system, or assignment submission flow. Coaches and faculty grade outside Creader.
Can students bypass Coach Mode by prompting cleverly?
Coach Mode is enforced server-side, not in the UI. Prompt-injection attempts are rejected before the model sees them, and the AI returns a coach-style nudge instead.
Do you train models on student writing?
No. Student writing is sent to OpenAI / Anthropic for inference only and is never used for training. We do not send it to advertising or analytics providers.
How do you handle FERPA and student records?
Our pilot cohort is college writing centers, where students are adult learners. Drafts produced in an institutional section are educational records under FERPA: institution-scoped access, no third-party disclosure without authorization, FERPA addendum on request. COPPA does not apply to this cohort (18+). See the Security page for the full policy.
How do students join?
A coach or instructor creates a section and shares a 6-character code or QR. Students sign up with email. No SSO, LTI, or LMS integration required for v1.
Will our institutional IT need to whitelist anything?
Yes: creader.io and our model-provider domains. Our security page lists the exact endpoints. We are happy to fill out vendor questionnaires (HECVAT-lite friendly).
What if a student writes something concerning?
We do not auto-flag or auto-block student writing. If a coach notices concerning content via the dashboard, they follow your institution’s academic integrity or student-support policy.
Can a coach comment on a student’s draft?
Yes. Coaches can leave inline comments anchored to a selection of the draft, in addition to a pinned section-level note. Threaded replies are on the v1.1 roadmap.
How is a "section" counted for billing?
A section is one coach- or instructor-created class with up to 35 students. You can create multiple sections; you pay per active section per month. Sections with no student activity for 30 days auto-pause and stop billing.
What happens if my section size grows past 35 students?
You can either add a second section or upgrade to the Department tier (which has no per-section student cap). We will not silently kick students out. We will email you first.
What about token / AI usage limits?
Classroom and Department tiers include a monthly AI usage allowance generous enough for normal weekly writing sessions. The dashboard shows your usage in real time. If you exceed it, we send a heads-up email; we do not hard-block mid-session.
Can I cancel mid-term?
Early access is free during internal testing right now — there is no billing to cancel today. When paid tiers launch, the answer will be yes: billing stops at the end of the current month, students keep every word they have written, and they keep using their personal Creader account afterward.
K-12: do you support middle / high school classes?
K-12 is phase two of the rollout. We are leading with college writing centers because adult learners simplify privacy (FERPA only, no COPPA, no parental consent flow) and Coach Mode is currently calibrated for college-level academic writing. K-12 educators can join the waitlist via the contact form. We will reach out when Coach Mode is calibrated for younger writers and the under-13 / parental-consent flow ships.
K-12: how will under-13 / COPPA be handled in phase two?
The current pilot does not enroll under-13 students. When K-12 opens, we will publish the under-13 stance, the COPPA-compliant parental-consent flow, and the safeguarding/escalation path separately before any K-12 enrollment goes live. K-12 prospects on the waitlist get a heads-up before launch.